Refund policy

Last updated: June 14, 2026

At IMPRNT, every item is made to order, printed and produced specifically for you when you place your order. Because of this, we handle returns a little differently than a traditional retailer. Please read this policy before purchasing.

Damaged, defective, or incorrect items

We stand fully behind the quality of our products. If your order arrives damaged, defective, misprinted, or you received the wrong item, we will make it right with a free replacement or a full refund. Just contact us within 30 days of delivery at info@imprnt.shop with your order number and a clear photo of the issue.

Sizing and change of mind

Because items are produced on demand, we are generally unable to accept returns or exchanges for change of mind or for ordering the wrong size. Please review the size guide on each product page before ordering. If you are unsure, reach out before you buy and we will help.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We can usually make changes before the order enters production, which often begins within 24 hours. Once production has started, we are unable to change or cancel the order.

Refund processing

Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

Contact

Questions about a return or refund? Email us at info@imprnt.shop and include your order number. This policy does not affect any statutory consumer rights you may have under applicable law.